SAME DAY DESPATCH

All orders for items that are in stock and placed by 3:00pm Monday-Friday Melbourne Australia time, will be shipped out the same day (Unless circumstances beyond our control prevent us from doing so – such as disruptions to the courier/postal service, staff shortages etc.).

Orders placed during a weekend or public holiday will be processed the next business day.

If an in stock item is ordered along with a back ordered item (an item that is out of stock and needs to be ordered in), the in stock item will be held back and shipped once the back ordered item has been received.

DELIVRY CHARGES

1. Delivery Charges are added to your order after it is submitted to us. We process once all goods are packed,. 
2. Payments on this website are not in real time. Your Credit card is not automatically deducted.
3. At the checkout facility you will have two options. One of them must be selected to submit an order.

Option 1. You agree that freight will be added by our warehouse

Option 2. We contact you with freight charge before processing.  NOTE : This may add a delay to processing. We will call you or email you the charges, then you must email back saying giving us approval or not or you can telephone us back if we couldn’t get hold of you.

Due to the variety of items known in the courier industry as ” Ugly Freight ” and often we sell this typoe, such as brooms , mop handles etc  ( we can all thank Amazon for that ) the freight will be charged once all together. items over 1.1 M are manually handled, there is an oversize fee attached. this fee depends on the length of the item.

After 20 years of retailing these supplies, we know when to call a customer who we feel really needs to be advised about freight. Such as a person in remote locations. Its in our best interests to do the best we can for you. Its becoming harder with courier companies charging more and more , but we still retain good rates due to the volumes we move.

You are always welcome to call us at Sales@yoclin.com to get a ball park Freight figure.